:root{--bg:#f7f7f5;--panel:#fff;--ink:#1c1c1a;--muted:#6b6b66;--line:#e4e4df;--accent:#0f766e;--accent-ink:#fff;--danger:#b42318;--ok:#067647;--warn:#b54708;--radius:10px}@media (prefers-color-scheme:dark){:root{--bg:#151514;--panel:#1e1e1c;--ink:#ecece8;--muted:#a3a39c;--line:#33332f;--accent:#2bb3a5;--accent-ink:#0b1a18}}*{box-sizing:border-box}html,body{background:var(--bg);color:var(--ink);margin:0;font:14px/1.5 system-ui,-apple-system,Segoe UI,Roboto,sans-serif}a{color:var(--accent)}.shell{grid-template-columns:220px 1fr;min-height:100vh;display:grid}.side{border-right:1px solid var(--line);background:var(--panel);padding:20px 14px}.brand{margin:0 6px 20px;font-size:15px;font-weight:650}.side nav a{color:var(--ink);border-radius:8px;padding:8px 10px;text-decoration:none;display:block}.side nav a.on,.side nav a:hover{background:var(--bg)}.side .who{color:var(--muted);margin-top:24px;padding:0 10px;font-size:12.5px}main{min-width:0;max-width:1100px;padding:28px 32px}h1{margin:0 0 4px;font-size:22px}.sub{color:var(--muted);margin:0 0 22px}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:18px;padding:18px;overflow-x:auto}.card h2{margin:0 0 12px;font-size:15px}label{margin:12px 0 4px;font-weight:550;display:block}input,textarea,select{border:1px solid var(--line);background:var(--panel);width:100%;color:var(--ink);font:inherit;border-radius:8px;padding:9px 10px}textarea{resize:vertical;min-height:80px}button{background:var(--accent);color:var(--accent-ink);font:inherit;cursor:pointer;border:0;border-radius:8px;padding:9px 14px;font-weight:550}button.ghost{color:var(--ink);border:1px solid var(--line);background:0 0}button:disabled{opacity:.5;cursor:default}.row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.grow{flex:1}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:9px 8px}th{color:var(--muted);font-size:12.5px;font-weight:550}.pill{white-space:nowrap;border:1px solid var(--line);border-radius:999px;padding:1px 8px;font-size:12px;display:inline-block}.pill.ready,.pill.answered{color:var(--ok);border-color:currentColor}.pill.failed,.pill.blocked,.pill.error{color:var(--danger);border-color:currentColor}.pill.processing,.pill.queued,.pill.declined{color:var(--warn);border-color:currentColor}.err{color:var(--danger);margin-top:10px}.muted{color:var(--muted)}pre,code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}pre{background:var(--bg);border:1px solid var(--line);white-space:pre-wrap;border-radius:8px;padding:12px;overflow-x:auto}.auth{max-width:420px;margin:8vh auto}.chat{flex-direction:column;gap:10px;display:flex}.bubble{white-space:pre-wrap;border-radius:12px;max-width:80%;padding:9px 12px}.bubble.customer{background:var(--accent);color:var(--accent-ink);align-self:flex-end}.bubble.bot{background:var(--bg);border:1px solid var(--line);align-self:flex-start}.split{grid-template-columns:1fr 1fr;gap:18px;display:grid}@media (max-width:860px){.shell{grid-template-columns:minmax(0,1fr)}.side{border-right:0;border-bottom:1px solid var(--line)}.split{grid-template-columns:1fr}main{padding:20px 16px}}.bubble.agent{background:var(--bg);border:1px solid var(--accent);align-self:flex-start}.bubble.note{color:#5c4400;background:#fff8e6;border:1px dashed #e0b84d;align-self:stretch;max-width:100%}@media (prefers-color-scheme:dark){.bubble.note{color:#f3dfa6;background:#3a2f12}}.who-line{color:var(--muted);margin-bottom:2px;font-size:12px}.list-item{border-bottom:1px solid var(--line);cursor:pointer;padding:10px}.list-item.on,.list-item:hover{background:var(--bg)}.tabs{flex-wrap:wrap;gap:6px;margin-bottom:12px;display:flex}.tabs button{color:var(--ink);border:1px solid var(--line);background:0 0}.tabs button.on{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.pill.urgent,.pill.high,.pill.overdue{color:var(--danger);border-color:currentColor}.pill.open,.pill.pending,.pill.agent{color:var(--warn);border-color:currentColor}.pill.resolved,.pill.closed,.pill.on{color:var(--ok);border-color:currentColor}.grid3{grid-template-columns:320px 1fr;gap:18px;display:grid}@media (max-width:860px){.grid3{grid-template-columns:1fr}}.secret{word-break:break-all}.stats{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:6px;display:grid}.stats .card{margin-bottom:12px;padding:14px}.big{font-variant-numeric:tabular-nums;font-size:20px;font-weight:650}.qr{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px;display:inline-block}.qr svg{width:180px;height:180px;display:block}.filters{margin-bottom:14px}.filters select,.filters input{width:auto;max-width:220px}.chart{margin:0}.chart .readout{font-variant-numeric:tabular-nums;min-height:20px;margin-bottom:6px;font-size:12.5px}.cols{border-bottom:1px solid var(--line);align-items:flex-end;gap:2px;display:flex}.cols .col{cursor:default;flex:1;align-items:flex-end;height:100%;display:flex}.cols .bar{background:var(--accent);opacity:.85;border-radius:4px 4px 0 0;width:100%;min-height:1px}.cols .col.on .bar{opacity:1;box-shadow:0 0 0 2px var(--panel), 0 0 0 3px var(--accent)}.chart .axis{color:var(--muted);justify-content:space-between;margin-top:4px;font-size:12px;display:flex}.hbars{gap:6px;margin-bottom:10px;display:grid}.hbar{grid-template-columns:minmax(90px,38%) 1fr auto;align-items:center;gap:10px;font-size:13px;display:grid}.hbar .lbl{overflow-wrap:anywhere}.hbar .track{height:10px}.hbar .bar{background:var(--accent);border-radius:0 4px 4px 0;height:10px;display:block}.hbar .val{color:var(--muted);font-variant-numeric:tabular-nums;text-align:right;min-width:3ch}.meter{background:var(--bg);border:1px solid var(--line);border-radius:999px;height:10px;overflow:hidden}.meter span{background:var(--accent);height:100%;display:block}.meter span.warn{background:var(--warn)}.ai-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:start;gap:18px;display:grid}.ai-grid .try{max-height:calc(100vh - 32px);position:sticky;top:16px;overflow-y:auto}@media (max-width:1000px){.ai-grid{grid-template-columns:minmax(0,1fr)}.ai-grid .try{max-height:none;position:static}}.two{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:0 14px;display:grid}@media (max-width:560px){.two{grid-template-columns:minmax(0,1fr)}}.hint{margin-top:4px;font-size:12.5px}button.small{padding:5px 10px;font-size:12.5px}textarea.prompt{min-height:260px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}table.tight th,table.tight td{padding:6px;font-size:12.5px}tr.faded td{opacity:.6}input[type=range]{accent-color:var(--accent);padding:0}details summary{cursor:pointer;color:var(--muted)}
